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Terms & Conditions

Terms and Conditions

Agreement between the Customer (you) and 24HRSZENELIFLOWERS Limited (“24HRSZENELIFLOWERS”).

The 24HRSZENELIFLOWERS website is comprised of various web pages operated by 24HRSZENELIFLOWERS. Those pages are presented in their entirety on and reproduced on country specific sites around the world.

The 24HRSZENELIFLOWERS website is offered to you conditional on your acceptance, without modification, of the terms, conditions, and notices contained herein. Your use of 24HRSZENELIFLOWERS Website constitutes your agreement to all such terms, conditions, and notices.

Modification of these terms of use

24HRSZENELIFLOWERS reserves the right to change the terms, conditions, and notices under which 24HRSZENELIFLOWERS Website is offered, including but not limited to the charges associated with the use of 24HRSZENELIFLOWERS Website.

Transacting with 24HRSZENELIFLOWERS Website(s)

Prices shown on the 24HRSZENELIFLOWERS Website(s) are shown in multiple currencies. The currency you are shopping in is clearly displayed at the time of ordering and indicated by “You will be charged in x” where x is the chargeable currency.
24HRSZENELIFLOWERS provides an indicative currency conversion program named: “Display Prices in:” . This is an estimation of the base currency using daily currency conversion data displayed on
Prices do not include the standard delivery fee which varies dependent on the country that you select for delivery. Delivery is clearly displayed on the cart page before the checkout.
Prices include all local taxes where applicable.

These terms and conditions should be read in conjunction with 24HRSZENELIFLOWERS:

Privacy Policy
Security Policy
Customer Satisfaction Policy
Substitution Policy
Delivery Policy

Order Fulfilment Conditions

24HRSZENELIFLOWERS negotiates supply terms with local Florists, hamper manufacturers and gift suppliers to ensure that you get quality flowers and gifts delivered at a reasonable price.

All 24HRSZENELIFLOWERS designs illustrated are a guide to the style of flowers, gourmet foods and gifts that will be delivered.

Flowers, gourmet foods, containers and accessories may vary according to regional and seasonal availability. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements. Please see our Substitution Policy.

As part of the arranging service, 24HRSZENELIFLOWERS ensures that in the event of a dispute in regards to your flower / gift order, the local Florist supplier agrees to bear full responsibility and legal liability regarding the flowers / gift basket delivered as part of the arranging service. This includes any damage or delivery issues that may occur. For your convenience, 24HRSZENELIFLOWERS provides a worldwide 24 x 7 contact centre service which assists in the dispute resolution process and is dedicated to resolving issues as soon as possible.

Links to third party sites

The 24HRSZENELIFLOWERS Website may contain links to other Websites (“Linked Sites”). The Linked Sites are not under the control of 24HRSZENELIFLOWERS and 24HRSZENELIFLOWERS is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. 24HRSZENELIFLOWERS is not responsible for webcasting or any other form of transmission received from any Linked Site. 24HRSZENELIFLOWERS is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by 24HRSZENELIFLOWERS of the site or any association with its operators.

No unlawful or prohibited use

As a condition of your use of 24HRSZENELIFLOWERS Website, you warrant to 24HRSZENELIFLOWERS that you will not use the 24HRSZENELIFLOWERS Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use 24HRSZENELIFLOWERS Website in any manner which could damage, disable, overburden, or impair 24HRSZENELIFLOWERS Website or interfere with any other party’s use and enjoyment of 24HRSZENELIFLOWERS Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through 24HRSZENELIFLOWERS Website(s).

Use of communication services

24HRSZENELIFLOWERS Website(s) may contain bulletin board services, chat areas, newsgroups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.

Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.

Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.

Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.

Conduct or forward surveys, contests, pyramid schemes or chain letters.

Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.

Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

Restrict or inhibit any other user from using and enjoying the Communication Services.

Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.

Harvest or otherwise collect information about others, including e-mail addresses, without their consent.

Violate any applicable laws or regulations.

24HRSZENELIFLOWERS has no obligation to monitor the Communication Services. However, 24HRSZENELIFLOWERS reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. 24HRSZENELIFLOWERS reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

24HRSZENELIFLOWERS reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in 24HRSZENELIFLOWERS sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. 24HRSZENELIFLOWERS does not control or endorse the content, messages or information found in any Communication Service and, therefore, 24HRSZENELIFLOWERS specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorised 24HRSZENELIFLOWERS spokespersons, and their views do not necessarily reflect those of 24HRSZENELIFLOWERS.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

Materials provided to 24HRSZENELIFLOWERS or posted at any 24HRSZENELIFLOWERS Website

24HRSZENELIFLOWERS does not claim ownership of the materials you provide to 24HRSZENELIFLOWERS (including feedback and suggestions) or post, upload, input or submit to any 24HRSZENELIFLOWERS Website or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting 24HRSZENELIFLOWERS, its affiliated companies and necessary sub licensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. 24HRSZENELIFLOWERS is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in 24HRSZENELIFLOWERS’s sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Liability disclaimer

The information, software, products, and services included in or available through 24HRSZENELIFLOWERS Website may include inaccuracies or typographical errors. Changes are periodically added to the information herein. 24HRSZENELIFLOWERS and/or its suppliers may make improvements and/or changes to the 24HRSZENELIFLOWERS Website at any time. Advice received via the 24HRSZENELIFLOWERS Website should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

24HRSZENELIFLOWERS and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the 24HRSZENELIFLOWERS Website for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. 24HRSZENELIFLOWERS and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by applicable law, in no event shall 24HRSZENELIFLOWERS. And/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of 24HRSZENELIFLOWERS Website(s), with the delay or inability to use 24HRSZENELIFLOWERS Website(s) or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through 24HRSZENELIFLOWERS Website(s), or otherwise arising out of the use of 24HRSZENELIFLOWERS Website(s), whether based on contract, tort, negligence, strict liability or otherwise, even if 24HRSZENELIFLOWERS or any of its suppliers has been advised of the possibility of damages. Because some Countries/States/Jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of 24HRSZENELIFLOWERS Website(s), or with any of these terms of use, your sole and exclusive remedy is to discontinue using 24HRSZENELIFLOWERS Website(s).

Service Contact:

Termination/Access Restriction

24HRSZENELIFLOWERS reserves the right, in its sole discretion, to terminate your access to 24HRSZENELIFLOWERS Websites and the related services or any portion thereof at any time, without notice.

GENERAL To the maximum extent permitted by law, this agreement is governed by the laws of Hong Kong (SAR) and you hereby consent to the exclusive jurisdiction and venue of courts in Central, Hong Kong, in all disputes arising out of or relating to the use of 24HRSZENELIFLOWERS Website. Use of 24HRSZENELIFLOWERS Website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and 24HRSZENELIFLOWERS as a result of this agreement or use of 24HRSZENELIFLOWERS Website. 24HRSZENELIFLOWERS performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of 24HRSZENELIFLOWERS right to comply with governmental, court and law enforcement requests or requirements relating to your use of 24HRSZENELIFLOWERS Website or information provided to or gathered by 24HRSZENELIFLOWERS with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and 24HRSZENELIFLOWERS with respect to 24HRSZENELIFLOWERS Website(s) and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and 24HRSZENELIFLOWERS with respect to 24HRSZENELIFLOWERS Website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents are drawn up in English.

Copyright and Trademark Notices:

All contents of 24HRSZENELIFLOWERS Websites, such as text, graphics, logos, button icons, images, downloads, and software, is the property of 24HRSZENELIFLOWERS Copyright 2009. The compilation of all content on this site is the exclusive property of 24HRSZENELIFLOWERS. All software used on this site is the property of 24HRSZENELIFLOWERS.

24HRSZENELIFLOWERS reserves all rights.


The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved.

Further information relating to 24HRSZENELIFLOWERS terms and conditions

If you feel that this site is not following its stated terms and conditions or you have specific questions in regards to how 24HRSZENELIFLOWERS Terms and Conditions affect you when ordering, browsing or otherwise, please email us at with your exact name, address and any order tracking information (if applicable) which will enable us to respond to your request quickly.

In order for us to attend to your request as soon as possible please contact us via email.