Substitution Policy

Sometimes Substitution is Necessary

On occasion it may be necessary to substitute some or all of the flowers used in your arrangement or bouquet. This may be due to a number of factors that are not possible to predict, like local flower or colour availability. Seasonal availability can also mean some flower types may vary from those displayed in some of the images on our website.

We will always go out of our way to try and source the flowers that you want, but this is not always possible.

If a substitution is required we will make every effort to contact you and inform you before delivery. However, in the course of arranging delivery of your special message, this may not always be possible and we may go ahead with the substitution without notifying you in order to prevent delays.

In the case of a substitution we guarantee to always substitute flowers of equal or higher value, and will keep with the theme of the flowers originally chosen, ensuring your message to the recipient is not lost.

With our gift and baskets range, due to seasonal availability or lack of stock of items in a certain colour, we might do a minor substitution to ensure that your basket arrives on time. If the substitution substantially changes the basket, then we will contact you to discuss the options.